Customer Experience Coordinator

5 months ago

Croydon, United Kingdom Allianz Partners Full time

**Job Title: Customer Experience Coordinator - Warranty Administration**

**Location of work: Croydon / Hybrid**

**Salary: £22,920.81**

**Bonus: £1,500.00**

**The role**:Working as a Customer Experience coordinator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand values of our clients.

You will use your administrative skills and excellent attention to detail to ensure our systems are maintained and updated. Handling a high volume of inbound calls, you will ensure our customer queries are dealt with quickly and efficiently. You will keep yourself up to date with the latest policies and procedures to ensure the delivery of exceptional customer service.

**Office Life**: We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated We have a break-out floor to take well-earned breaks, with a kitchen and drinks Machine if you are feeling Thirsty You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work

**Hours**: 35 hours per week, rotational shift work, Monday to Friday 09:00am to 5:30pm. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working.

**You will**:

- You would be working in the Warranty Administration Department. We collaborate with brands such as Mercedes-Benz, BMW, Suzuki, Spoticar, and many others.
- All customers and dealerships are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- You will also work closely with the sales and claims teams
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

**About you**:

- Educated to GCSE standard or equivalent, including English and Maths
- Good working knowledge of MS Word & Excel
- Able to communicate confidently with clients, customers and suppliers
- Basic understanding of FCA
- Flexible/adaptable and able to work under pressure

**Desirable**:

- Previous experience of working within a contact centre
- Basic understanding of home insurance products

**Staff Benefits**:
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence through learning’. You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility and an interest free season ticket loan after qualifying period.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

**About Allianz**:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

**Job Level**:
Professional

**Location**:

- Croydon, ENG, GB, CR9 6HD**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
AWP Assistance UK Ltd

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:

  • Customer Experience Coordinator

    3 weeks ago

    Croydon, London, United Kingdom Allianz Full time

    The role: Working as a Customer Experience coordinator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will use your administrative skills and excellent attention to detail to ensure our systems are maintained and updated. Handling a high...

  • Customer Experience Executive

    5 months ago

    Croydon, United Kingdom Health and Care Management Ltd Full time

    **About the Role**: At HCML, we believe that customer experience is a critical component of our business. We are committed to providing quality, effective, and coordinated services to everyone who requires rehabilitation in the UK. By joining our Customer Experience team in the Performance & Quality Management department you will play a vital role in meeting...

  • Administration Officer

    4 weeks ago

    Croydon, Greater London, United Kingdom Maroondah City Council Full time

    Customer Experience and Administration Officer OpportunityWe are seeking a skilled and enthusiastic Customer Experience and Administration Officer to join our team at Maroondah Leisure.This exciting opportunity involves delivering exceptional customer service through various communication channels, utilising online customer information tools and corporate...

  • Customer Experience and Administration Officer

    4 weeks ago

    Croydon, Greater London, United Kingdom Maroondah City Council Full time

    Customer Experience and Administration OfficerWe are seeking a skilled and enthusiastic Customer Experience and Administration Officer to deliver exceptional customer service through various communication channels.The successful candidate will excel in a dynamic and fast-paced team environment, utilising online customer information tools and corporate...

  • Customer Service Coordinator

    4 weeks ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    About the RoleZotefoams is a world leader in cellular material technology, with a strong presence in the UK and USA. We're seeking a skilled Customer Service Coordinator to join our team and contribute to our continued growth.Key ResponsibilitiesManage the order book for specific customer portfolios and identify opportunities for customer service...

  • Customer Service Coordinator

    4 weeks ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    About the RoleZotefoams is a world leader in cellular material technology, with a strong presence in the UK and USA. We're seeking a Customer Service Coordinator to join our team, responsible for delivering exceptional customer service and managing orders through our supply chain.Key ResponsibilitiesProactively manage the order book for specific customer...

  • Customer Service Coordinator

    4 weeks ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    About the RoleZotefoams is a world leader in cellular material technology, with a strong presence in the UK and USA. We're seeking a Customer Service Coordinator to join our team, responsible for delivering exceptional customer service and managing orders through our supply chain.Key ResponsibilitiesProactively manage the order book for specific customer...

  • Customer Service Coordinator

    3 weeks ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    About the Role:Zotefoams is a world leader in cellular material technology with manufacturing facilities in the UK and USA. We produce lightweight foams for various markets, including sports, automotive, healthcare, and more. As a Customer Service Coordinator, you will be responsible for providing quality customer service and managing orders through our...

  • Customer Service Coordinator

    4 weeks ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    About the Role:Zotefoams is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our supply chain team, you will be responsible for providing exceptional customer service and managing orders through our supply chain. Your primary focus will be on ensuring timely delivery targets are met, while also analyzing customer...

  • Customer Assistance Coordinator

    5 months ago

    Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Assistance Coordinator - Roadside** **Location of work: Croydon or Remote** **Salary**: **Hybrid - £27,013.60** **Remote - £25,828.59** **Bonus**:£1,545 performance bonus** **The role**:As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding...

  • Customer Experience Specialist

    6 months ago

    Croydon, United Kingdom MBA Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Croydon** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...

  • Customer Experience Specialist

    5 months ago

    Croydon, United Kingdom MB Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Croydon Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...

  • Customer Experience Specialist

    5 months ago

    Croydon, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Experience** **Specialist** to join their business based out of their **Lexus Croydon** Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Experience Specialist** to join our busy showroom team to help...

  • HGV Service Advisor

    3 weeks ago

    Croydon, Greater London, United Kingdom Pembrook Resourcing Full time

    HGV Service Advisor RolePembrook Resourcing is seeking a HGV service advisor to work in the aftersales department at their dealership.Key Responsibilities:Establish rapport with customers and provide exceptional care.Identify opportunities to increase sales by promoting technician labour and products.Book customer vehicles for servicing, prioritizing labour...

  • Customer Experience Manager

    3 weeks ago

    Croydon, Greater London, United Kingdom Daniel Owen Ltd Full time

    At Daniel Owen Ltd, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our team, you will play a vital role in ensuring the highest level of customer satisfaction and quality in our home-building process.Based in Croydon, this role offers a unique blend of office and home working, with Tuesdays, Wednesdays, and...

  • Customer Experience Advisor

    2 months ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Experience Advisor

    1 month ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Experience Advisor

    2 months ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Experience Advisor

    1 month ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Croydon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Experience Specialist

    4 weeks ago

    Croydon, Greater London, United Kingdom Tropic Skincare Full time

    About the RoleWe're seeking a highly skilled Customer Experience Specialist to join our dynamic Ambassador and Customer Experience team at Tropic Skincare. As a key member of our team, you'll be responsible for delivering exceptional customer service and support to our customers and ambassadors.Key ResponsibilitiesResolve customer and ambassador queries,...