Customer Experience Ambassador

1 month ago


Croydon, Greater London, United Kingdom Tropic Skincare Full time
About Tropic Skincare

Tropic Skincare is a dynamic and innovative company that offers a wide range of award-winning skincare and beauty products. Founded by Susie, our CEO, as a teenager selling homemade body scrubs at Greenwich Market, we have grown into one of the UK's fastest-growing beauty businesses.

Our brand is certified vegan, cruelty-free, and CarbonNeutral, reflecting our commitment to creating a healthier, greener, and more empowered world. We are passionate about empowering communities across the globe through our innovative and sustainable approach to beauty.

Salary & Benefits

This full-time position comes with a competitive salary of £ per annum, based on market rates for Customer Experience Specialists in London. In addition to a generous annual leave package, you can expect a range of benefits, including well-being support, discounted gym membership, pension scheme, and enhanced maternity/paternity leave.

Job Description

We are seeking a skilled Customer Experience Ambassador to join our dynamic Ambassador and Customer Experience team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring every conversation sparkles with friendliness and helpfulness.

Your primary responsibilities will include resolving customer and ambassador queries via various channels, providing product information, and managing returns, refunds, and exchanges. You will work closely with other departments to resolve complex queries and maintain accurate records in Excel spreadsheets.

To succeed in this role, you must possess excellent communication skills, a proactive problem-solving attitude, and exceptional organisational skills. Familiarity with Zendesk is an advantage, but not essential.

Required Skills & Qualifications
  • Proven track record in customer support
  • Natural people person with superb communication skills
  • Proactive problem solver with a passion for sustainability
  • Exceptional organisational skills and ability to manage time-sensitive tasks
About This Role

This role is perfect for individuals who share our passion for sustainability and natural beauty. You will be part of a vibrant team committed to making a positive impact on the world. If you're passionate about skincare and enjoy helping others, we encourage you to apply.

Please note that this is a hybrid role, requiring at least days a week in the office and occasional weekend shifts. We offer flexible working arrangements, allowing you to balance your work and personal life effectively.



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