Customer Experience Supervisor

1 day ago


Croydon, Greater London, United Kingdom German Doner Kebab Full time
Job Title: Customer Experience Supervisor

We are seeking an empathetic and organized Customer Experience Supervisor to join our team at German Doner Kebab. As a key member of our front-of-house team, you will be responsible for ensuring that every customer has a memorable and enjoyable dining experience.

Main Responsibilities:
  • Lead by example and set high standards for customer service excellence
  • Provide coaching and guidance to team members to improve their customer-facing skills
  • Conduct regular feedback sessions to identify areas for improvement and implement corrective actions
  • Monitor customer feedback and make recommendations to enhance overall customer satisfaction
Essential Requirements:
  • Experience in a customer-facing role, preferably in the hospitality or quick-service industry
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Familiarity with customer relationship management (CRM) software and social media platforms

Estimated annual salary: £38,000 - £48,000, dependent on qualifications and experience.



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