Customer Service Ambassador

1 week ago


Croydon, Greater London, United Kingdom LGH Hotels Management Ltd Full time
Hotel Front Office Team Member

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Front Office Team Member. This role plays a crucial part in creating a memorable and seamless guest experience.

Key Responsibilities:
  • Provide exceptional customer service to all guests, ensuring their stay is enjoyable and memorable.
  • Handle guest requests and concerns promptly and efficiently, guaranteeing guest satisfaction.
  • Answer phone calls, take reservations, and manage guest information with accuracy and attention to detail.
  • Assist with administrative tasks such as billing, record-keeping, and report generation to ensure smooth hotel operations.
  • Collaborate with other hotel departments to ensure a seamless operation and guest experience.
Salary: £23,000 - £28,000 per annumBenefits:
  • Our employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts ranging from groceries to travel.
  • Eye care and free legal & money advice.
  • Counseling sessions and hospital & death benefit plans.
  • Cycle to work scheme and wellbeing tips.
  • Recipe ideas and advice on keeping active and healthy living.
  • Breathing exercises and 24/7 advice and support line.
  • Team reward & recognition and free meals on duty.
  • Free parking and flexible working arrangements.


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