Customer Experience Operative

3 months ago

Croydon, United Kingdom Tropic Skin Care Ltd Full time

**Job Title**:Customer Experience Operative

**Department**:Ambassador & Customer Experience

**Reports to**:Head of Ambassador and Customer Experience

**Location**:Croydon/ Hybrid - 3 days a week in the office

**Salary**:£25,000 per annum

**About the Role
Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare

**Key Responsibilities
- Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends
- Collaborate with various departments to seek further product information to resolve queries.
- Stay updated with any changes made to Tropic’s products.
- Record relevant data and statistics into Excel spreadsheets. Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges.

**What We're Looking For
- A proven track record in customer support.
- A natural people person with superb communication skills, capable of building lasting relationships.
- A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas.
- Exceptional organisational skills, comfortable managing time-sensitive tasks.
- Familiarity with Zendesk is a plus; however, a willingness to learn is essential.
- Previous administrative experience and the ability to work to tight deadlines. Passionate about being part of a team committed to sustainability and natural beauty.

**What We Offer
- **Employment Type**: This is a full-time position on a rota pattern. You'll work weekdays from 8am to 4pm one week and then 11am to 7pm the next. At least one weekend shift every month.
- **Where we're located**:Tropic HQ is located a short walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon.
- **Hybrid Working**:We offer flexible working with at least 3 days a week in the office.
- **Benefits**:On-site parking, generous annual leave, 24/7 well-being support, discounted gym membership, pension scheme, enhanced maternity/paternity leave (available after a qualifying period), exclusive skincare collection, 50% discount for family and friends, annual product allowance, free breakfast bar, access to retailer discounts, social events, well-being treats, and a cycle to work scheme.

**About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world.

And that’s where you come in.

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

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