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Quality Control Laboratory Assistant

2 months ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Quality Control Laboratory Assistant to join our team at East and North Herts NHS Trust. As a Quality Control Laboratory Assistant, you will play a crucial role in supporting the Quality Control Department in providing pharmaceutical and scientific services to NHS Trusts, private healthcare providers, and commercial organizations.

Main Responsibilities

  • Deal with customers and health professionals on a first-line contact/response basis, providing excellent customer service and communication skills.
  • Perform various duties such as answering phone calls, receipt and logging of samples, processing of documentation, samples, and products, and their dispatch to customers.
  • Undertake physical, chemical, and microbiological testing and microbiology media preparation.
  • Work in a laboratory environment, adhering to health and safety protocols and maintaining a high level of quality control.

Requirements

  • Relevant NVQ 2 or equivalent level of relevant work experience.
  • Previous relevant experience in a science-based laboratory environment.
  • Good verbal and written communication skills, including legible handwriting, to ensure clear communication with all staff and customers.
  • High level of customer care awareness and good interpersonal skills, including a clear and courteous telephone manner.
  • Good IT skills, including the use of Microsoft Word, Excel, Access, and databases.
  • Office procedures, including data entry, document filing, and archiving, as well as the use of office equipment.
  • Ability to work accurately and concentrate on repetitive tasks.
  • Good literacy and numeracy skills.
  • Understanding of confidentiality and quality of service issues, as well as Health and Safety at Work.

About Us

East and North Herts NHS Trust is a leading healthcare provider, committed to delivering high-quality, patient-centered care. We are proud of our range of general and specialist services, and our dedicated staff ensure that our patients receive the best care possible. We are committed to a positive work-life balance for our employees and encourage flexible working patterns.