Quality Control Laboratory Assistant

2 weeks ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Quality Control Laboratory Assistant to join our team at East and North Hertfordshire NHS Trust. As a Quality Control Laboratory Assistant, you will play a crucial role in supporting the laboratory operations, ensuring the quality and accuracy of our services.

Key Responsibilities

  • Deal with customers and health professionals on a first-line contact/response basis, providing excellent customer service and communication skills.
  • Answer phone calls, receipt and log samples, process documentation, samples, and products, and dispatch them to customers.
  • Undertake physical, chemical, and microbiological testing and microbiology media preparation.
  • Work accurately and concentrate on repetitive tasks, demonstrating a high level of attention to detail.

Requirements

  • Relevant NVQ 2 or equivalent level of relevant work experience.
  • Previous relevant experience in a science-based laboratory environment.
  • Good verbal and written communication skills, including legible handwriting, to ensure clear communication with all staff and customers.
  • High level of customer care awareness and good interpersonal skills, including a clear and courteous telephone manner.
  • Good IT skills, including the use of Microsoft Word, Excel, Access, and databases.
  • Office procedures, including data entry, document filing, and archiving, and the use of office equipment.

About Us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients receive the best care. We run several hospitals, including The Lister Hospital, New Queen Elizabeth II, Hertford County, and Mount Vernon Cancer Centre.

What We Offer

We are committed to a positive work-life balance for our employees, and we encourage flexible working patterns. We also offer training and ongoing support from senior staff to ensure our employees have the skills and knowledge they need to succeed in their roles.

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