Quality Control Laboratory Assistant

2 weeks ago

Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly organized and detail-oriented Quality Control Laboratory Assistant to join our team at East and North Hertfordshire NHS Trust. As a key member of our laboratory team, you will play a vital role in supporting the smooth operation of our laboratory services.

The successful candidate will have a keen eye for detail, excellent communication skills, and the ability to work accurately and efficiently in a fast-paced environment. You will be responsible for dealing with customers and health professionals, answering phone calls, and processing documentation and samples.

Our laboratory assistant role is a fantastic opportunity for someone who is looking to start their career in a laboratory setting or for those who are looking for a new challenge. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

Main Duties of the Job

  • Deal with customers and health professionals on a first-line contact/response basis
  • Answer phone calls and respond to customer inquiries
  • Process documentation and samples, including receipt and logging
  • Undertake physical, chemical, and microbiological testing and microbiology media preparation

Working for Our Organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide. Our 6,000-strong dedicated staff ensure our patients receive the best care. We run four hospitals: The Lister Hospital, New Queen Elizabeth II, Hertford County, and Mount Vernon Cancer Centre.

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We are committed to a positive work-life balance for our employees and offer flexible working patterns wherever possible.

Person Specification

  • Relevant NVQ 2 or equivalent level of relevant work experience
  • Previous relevant experience
  • Experience of working in a science-based laboratory environment (desirable)

Skills and Knowledge

  • Good verbal and written communication skills
  • High level of customer care awareness and good interpersonal skills
  • Good IT skills, including Microsoft Word, Excel, Access, and databases
  • Office procedures, including data entry, document filing, and archiving
  • Ability to work accurately and concentrate on repetitive tasks
  • Good literacy and numeracy skills

Our Values

We want our staff to believe in, demonstrate, and live our values in everything we do. Our values are Include, Respect, and Improve. We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate, and grow together.

We are committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community. We welcome applications from everyone, regardless of their background. We are proud to be a Disability Confident employer and achieved our status in 2019.

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