Customer Service and Logistics Coordinator
2 weeks ago
About the Role:
We are seeking a dynamic and detail-oriented Customer Logistics Administrator to join our team at Molton Brown Limited. As a key member of our Customer Logistics Team, you will be responsible for managing order entries for all B2B divisions, ensuring seamless interactions with internal and external customers, and providing prompt, accurate, and courteous responses.
Key Responsibilities:
- Process orders within customer Service Level Agreements (SLAs), demonstrating a strong ability to multitask and prioritize.
- Assist with all aspects of B2B account management, including order tracking, product support, and returns.
- Exhibit strong communication skills both internally and externally, ensuring accurate and timely communication.
- Provide support to the rest of the Customer Logistics Team as needed.
Requirements:
- Minimum GCSE and A-level education.
- At least 2 years of customer service experience and familiarity with B2B sales.
- Ability to prioritize workload, deliver on deadlines, and build strong relationships. Accuracy and attention to detail are essential.
- SAP knowledge is desired but not essential; proficiency in Microsoft applications is required.
- Strong internal and external communication skills with excellent English language proficiency.
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