Customer Service Representative

2 days ago


Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

About the Role:

We are seeking an experienced Customer Service Representative to join our team at Newman Office Personnel. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Support the internal sales team with order processing and customer support
  • Conduct credit checks for new customers and ensure accurate customer information
  • Coordinate delivery dates and schedules with customers and internal teams
  • Verify customer codes and discounts, and ensure accurate pricing
  • Utilize CRM software to update customer notes and track interactions
  • Prepare and present reports to the team on customer trends and sales data
  • Perform general administrative tasks to support the customer service team

Requirements:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in CRM software and Microsoft Office
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading organization in the industry


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