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Customer Service Representative

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

About the Role:

We are seeking an experienced Customer Service Representative to join our team at Newman Office Personnel. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Support the internal sales team with order processing and customer support
  • Conduct credit checks for new customers and ensure accurate customer information
  • Coordinate delivery dates and schedules
  • Verify customer codes and discounts
  • Update customer records and notes in our CRM system
  • Prepare and present reports to the team
  • Perform general administrative tasks as required

Requirements:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in CRM software and Microsoft Office
  • Strong analytical and problem-solving skills
  • Ability to work as part of a team and provide excellent customer service

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.