Customer Service Representative
4 days ago
Mosaic Recruitment Ltd. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring that all customer queries are resolved in a timely and professional manner.
Key Responsibilities- Customer Service: Serve as the initial point of contact for all customer inquiries, responding promptly and professionally to all customer queries.
- Issue Resolution: Log and resolve customer complaints with care and attention, gathering and assessing relevant information to address product and service inquiries effectively.
- Workflow Management: Organise workflow to meet service level agreements and deadlines, coordinating with internal departments to resolve customer issues and concerns.
- Account Management: Manage customer accounts, including allocation and reconciliation, maintaining accurate records of customer interactions and transactions.
- Administrative Support: Assist with administrative tasks as needed, promoting the company's mission, aims, and ethos proactively.
- Excellent Communication Skills: Strong organisational and time management skills, with excellent communication and interpersonal skills.
- Numeracy Skills: Strong numeracy skills for handling billing and financial information.
- Previous Experience: Previous experience in customer service or a related field preferred, with training provided for the customer service role within the heat billing department.
- Competitive Salary: Up to £26,000 per annum.
- Annual Leave: 25 days plus 8 Bank Holidays.
- Sick Pay: Generous sickness and accident insurance.
- Loyalty Bonus: After two years' service.
- Life Assurance: x2 your annual salary.
- Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year.
- Eye Care: Annual eye checks will be reimbursed.
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative.
- On-site Facilities: On-site parking, company events, on-site gym and spa.
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