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Customer Service Representative
2 months ago
Mosaic Recruitment Ltd. is seeking a highly skilled Customer Service Advisor to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and support to clients.
Key Responsibilities- Initial Point of Contact: Serve as the primary point of contact for all customer inquiries, both phone and electronic.
- Query Resolution: Respond promptly, professionally, and efficiently to all customer queries, ensuring timely and effective resolution.
- Complaint Handling: Log and resolve customer complaints with care and attention, maintaining a high level of customer satisfaction.
- Information Gathering: Gather and assess relevant information to address product and service inquiries effectively, providing accurate and reliable solutions.
- Workflow Management: Organize workflow to meet service level agreements and deadlines, ensuring seamless delivery of customer service.
- Internal Collaboration: Coordinate with internal departments to resolve customer issues and concerns, fostering strong relationships and effective communication.
- Account Management: Manage customer accounts, including allocation and reconciliation, ensuring accurate and up-to-date records.
- Record Keeping: Maintain accurate records of customer interactions and transactions, providing valuable insights for business growth.
- Administrative Support: Assist with administrative tasks as needed, ensuring a smooth and efficient operation.
- Brand Ambassador: Promote the company's mission, aims, and ethos proactively, embodying the values and principles of Mosaic Recruitment Ltd.
- Marketing Support: Participate in marketing plans and activities as required, contributing to the growth and success of the organization.
