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Operations and Customer Service Associate
2 months ago
Job Summary:
Huntress is seeking a highly motivated and organized Production and Sales Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, coordinating production and sales activities, and ensuring seamless communication with internal stakeholders.
Key Responsibilities:
- Customer Service: Respond to customer inquiries in a timely and professional manner, ensuring that all customer needs are met and exceeded.
- Order Management: Schedule and process orders and quotations using our in-house system, keeping customers informed of their order status.
- Production Coordination: Liaise with the Production Manager to ensure that orders and quotations are followed up, and that production schedules are met.
- Customer Records: Maintain accurate and up-to-date customer records, including technical data and designs for the Production team.
- Visit Coordination: Arrange visits for customers to assess their requirements, including detailed measurements.
- Administrative Support: Provide general office support, including filing, scanning, and photocopying.
- Process Management: Assist with process management duties to ensure that health and safety standards are maintained.
- CRM and Software Management: Utilize our CRM system and other software systems to maintain customer contact details and documentation.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong organizational and time management skills.
- Proficiency in CRM systems and other software applications.
- Ability to maintain confidentiality and handle sensitive information.
