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Customer Service Representative

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Mosaic Recruitment Ltd., Full time

Customer Service Advisor

**About the Role**

We are seeking a skilled Customer Service Advisor to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering outstanding customer experiences through timely and professional responses to inquiries.

**Key Responsibilities**

* Serve as the primary point of contact for customer inquiries, both phone and electronic
* Respond promptly and efficiently to customer queries, ensuring all issues are resolved in a timely manner
* Log and resolve customer complaints with care and attention
* Gather and assess relevant information to address product and service inquiries effectively
* Organize workflow to meet service level agreements and deadlines
* Coordinate with internal departments to resolve customer issues and concerns
* Manage customer accounts, including allocation and reconciliation
* Maintain accurate records of customer interactions and transactions

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Requirements**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other relevant software

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.