Administrative Operations Manager
3 weeks ago
Job Overview
Are you motivated to enhance the quality of healthcare services in East Suffolk and North Essex?
We are seeking an Administrative Operations Manager to join our dynamic Trauma & Orthopaedics and Rheumatology Department. This role involves overseeing the daily management of administrative teams within the Clinical Delivery Group.
The Administrative Operations Manager will provide essential leadership to the administrative staff, ensuring the delivery of a high-quality and comprehensive administrative service.
Key Responsibilities
Assume full responsibility for the daily management of administrative teams within the Clinical Delivery Group. Monitor, evaluate, and report on performance metrics within designated service areas, addressing any issues with the Service Manager and proposing appropriate actions. Attendance at relevant performance meetings is required, along with the ability to act on behalf of the Service Manager when necessary.About Our Organization
We are the East Suffolk and North Essex NHS Foundation Trust, dedicated to providing hospital and community health services to nearly one million residents. Our committed workforce delivers care across various settings, including acute hospitals, community hospitals, clinics, and patients' homes.
As one of the largest NHS organizations in England, we employ over 12,000 staff members.
We take pride in supporting our employees through a variety of training and development opportunities, as well as flexible working arrangements.
In addition to assisting you in achieving your career aspirations, we offer a competitive pension scheme, additional payments for unsocial hours (where applicable), 27 days of annual leave upon commencement (pro rata), and access to a range of NHS discounts. Our Staff Health and Wellbeing program provides numerous services to support our team.
Our guiding principle is that Time Matters to everyone. Throughout the Trust, we focus on enhancing our processes and eliminating delays that affect our staff and patients.
We are committed to this philosophy through a partnership with a leading electronic patient record (EPR) provider, which will revolutionize the hospital experience for both staff and patients.
If you are dedicated to improving patient care and eager to expand your skills and knowledge, we encourage you to consider this opportunity.
For a comprehensive overview of the responsibilities and requirements for this role, please refer to the attached job description.
Qualifications and Experience
Essential
Proven experience in staff management Experience working in a multidisciplinary environment Demonstrated ability to meet objectivesDesirable
Experience in achieving Key Performance Indicators (KPIs) Participation in leadership training or a commitment to pursue such trainingKnowledge Requirements
Essential
Understanding of Performance Management principles Familiarity with Referral to Treatment (RTT) performance Knowledge of cancer performance metricsDesirable
Awareness of NHS IT systems Broader understanding of Department of Health and NHS operationsEducational Background
Essential
Degree in Management, Business, or Administration, or equivalent management experience Completion of leadership courses or a commitment to pursue such qualifications-
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