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Student Support Coordinator

2 months ago

London, Greater London, United Kingdom University of the West of Scotland Full time

Job Summary

The University of the West of Scotland is seeking a highly motivated and customer-focused individual to join our team as a Student Support Coordinator. This role is a key part of our student-facing team, responsible for providing exceptional support to our students through various communication channels.

Key Responsibilities

  • Utilize a range of approaches, including face-to-face, phone, chat, and email, to provide a responsive and customer-focused service to students.
  • Assist in the production of reports for senior management to ensure that our processes and procedures are effective and efficient.
  • Use initiative and autonomy to provide day-to-day support and information to students, responding proactively to non-routine, sensitive, or complex customer enquiries.
  • Organize and prepare resources for students on behalf of the university, such as letters and requested information.
  • Consistently meet and strive to exceed key performance indicators (KPIs) related to response times, resolution rates, student satisfaction, and other service metrics.

Requirements

  • School, college, or university qualifications.
  • Excellent customer service or student service experience, preferably in a higher education setting.
  • Helpdesk-style experience.
  • Working with customer service or workflow-style customer systems.
  • Demonstrate a strong commitment to delivering high-quality customer service with a friendly and professional demeanor.
  • A positive and enthusiastic attitude.

About Us

The University of the West of Scotland is a leading provider of undergraduate, postgraduate, and research degree education. Our degrees equip students with highly sought-after graduate skills, setting them up for global success in world-leading sectors, industries, and businesses.

We offer a caring and supportive environment, a competitive benefits package, and opportunities for professional, career, and research development. Our staff are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation.