Deputy Store Operations Manager
2 weeks ago
A prestigious opportunity has arisen for a leading retail company, The Retail Partnership Ltd, to appoint an exceptional Deputy Store Operations Manager to their Westfield White City Flagship Boutique. The ideal candidate is someone who prioritizes customer satisfaction and thrives in a fast-paced retail environment.
Main Responsibilities:
Support the Store Manager and be the primary point of contact when the most senior management team member is not present.
Drive sales growth and exceed targets through exceptional customer service and building strong client relationships.
Deliver a consistent and exceptional standard of customer service, acting as a brand ambassador and encouraging team members to do the same.
Develop and maintain client relationships to drive repeat business and increase customer loyalty.
Network to establish key relationships with corporate and local clients to support the HQ team with revenue-driving events and initiatives.
Motivate the team to achieve individual sales objectives and KPIs, and provide ongoing coaching and training to support their development.
Ensure team members complete approved brand and product training programs to provide consistent and effective styling advice and inspiration to customers.
Execute visual merchandising guidelines to a high standard, ensuring the store appearance aligns with the brand's standards.
Ensure the in-store experience meets the brand's guidelines and standards.
Ensure accurate payment processing and cash handling procedures are followed.
Person Specifications:
A demonstrated passion for customer service and driving business growth.
Commercially aware and target-driven, with excellent communication and interpersonal skills.
Flexible and adaptable, with the ability to work well under pressure in a fast-paced retail environment.
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