Menswear Team Leader

3 weeks ago

Aylesbury, Buckinghamshire, United Kingdom House of Fraser Full time
Position Overview:

The primary objective of this role is to oversee and guide a versatile team that is capable of functioning across various departments, ensuring exceptional customer service, effective stock management, and proficient cash handling. The focus is on delivering outstanding customer experiences both on the sales floor and in the stockroom through agility and responsiveness.

Key Responsibilities:

  • Lead the Stockroom and Sales Floor team in actively supporting store operations, ensuring high standards of customer service, merchandising, and restocking as required.
  • Plan workforce allocation judiciously, maintaining flexibility to support sales activities effectively.
  • Encourage efficiency, adaptability, and precision within the team to manage deliveries and reduce stock loss or damage, adhering to all stock movement and handling protocols.
  • Implement best practices and principles, ensuring that store teams adhere to back-of-house routines and tasks according to established guidelines.
  • Ensure the team delivers a precise and thorough cash handling service, including the distribution of till floats and cash reconciliation.
  • Maintain regular communication with the Store Manager and Service Managers regarding stock levels.
  • Collaborate effectively with third-party contractors to maintain a safe, clean, and secure environment.

Qualifications:

  • Proven supervisory experience in a customer-oriented and stock management environment.
  • Exceptional customer service abilities.
  • Demonstrated success in achieving results under tight deadlines.
  • Ability to influence and challenge effectively.
  • Strong interest in premium fashion with extensive brand knowledge.
  • Understanding of Health & Safety regulations.
  • Track record of meeting targets and delivering results on time.

Benefits:

  • Competitive salary of £28,256 per annum.
  • Attractive commission-based bonuses.
  • Opportunities for weekly, monthly, and quarterly commercial bonuses.
  • Incentives for stocktaking.
  • Employee rewards and recognition programs.
  • Long service awards.
  • Access to a variety of development courses with national qualifications.
  • 28 days of holiday.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all brands within the group.

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