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Menswear Team Lead

2 months ago

Aylesbury, Buckinghamshire, United Kingdom House of Fraser Full time
Job Summary

We are seeking a highly skilled and experienced Menswear Team Lead to join our team at House of Fraser. As a key member of our store management team, you will be responsible for leading and supervising a cross-functional team to deliver exceptional customer service, stock management, and cash handling.

Key Responsibilities
  • Team Leadership: Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising, and replenishment when necessary.
  • Workforce Planning: Use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Stock Management: Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently while complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
  • Cash Handling: Ensure team provides an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
  • Communication: Regular communication with Store Manager and Service Managers on stock levels.
  • Health and Safety: Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
Requirements
  • Relevant Experience: Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Customer Service Skills: Excellent customer service skills.
  • Results-Oriented: Proven track record of working at pace to deliver results against target and deadlines.
  • Influencing and Challenging: The ability to influence and challenge.
  • Brand Knowledge: A keen interest in premium fashion and a great brand knowledge.
  • Health and Safety: An understanding of Health & Safety legislation.
  • Target Achievement: Proven track record achieving targets delivering results against deadlines.
Benefits
  • Basic Salary: £28,256 per annum.
  • Commission Led Bonuses: Excellent commission-led bonuses.
  • Commercial Bonuses: Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses: Stocktake bonuses.
  • Staff Incentives: Staff incentives.
  • Group Rewards: Monthly Group Rewards and Recognition.
  • Long Service Awards: Long Service awards.
  • Development Courses: A wide range of development courses with national qualifications.
  • Holiday Entitlement: 28 days holiday.
  • Uniform Discount: 40% instore uniform discount.
  • Gym Membership: Discounted gym membership.
  • Group Discount: Group-wide 20% discount across all Frasers Group brands.