Menswear Department Lead

4 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Frasers Group Full time

About House of Fraser:

We are a leading retailer with a rich heritage spanning over 170 years, offering a wide range of premium fashion brands to our customers. We are now embarking on an exciting new chapter in our journey and are seeking a dynamic individual to join our team as a Menswear Department Supervisor.

Job Description:

Job Purpose:

The successful candidate will be responsible for leading and supervising a cross-functional team in the Menswear department, ensuring excellent customer service, stock management, and cash handling. They will be expected to drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently.

Key Accountabilities and Decision Ownership:

  • Proactively lead the Stockroom & Shopfloor team to support the store on the shop floor and in stock processing areas, delivering high levels of customer service, merchandising, and replenishment when necessary.
  • Workforce planning - use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently, while complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store.
  • Supports and implements best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provides an accurate and comprehensive cash handling service, including issue of till floats and reconciliation of cash and vouchers.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.

Qualifications:

Must have:

  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Excellent Customer Service skills.
  • Proven track record of working at pace to deliver results against target and deadlines.
  • The ability to influence and challenge.
  • A keen interest in premium fashion and a great brand knowledge.
  • An understanding of Health & Safety legislation.
  • Proven track record achieving targets delivering results against deadlines.

The Rewards:

  • Basic salary £28,256 per annum
  • Excellent commission-led bonuses.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Staff incentives.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme (watch video to find out more).
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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