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Menswear Section Leader
2 months ago
Company Overview:
House of Fraser boasts a rich heritage of over 170 years, representing a diverse portfolio of more than 500 global brands. As we embark on an exciting new chapter, we are seeking motivated individuals to contribute to our evolving brand.
Role Overview:
The primary objective of this role is to oversee and guide a versatile team that is prepared to engage across various departments. The focus is on delivering exceptional customer service, effective stock management, and proficient cash handling. This position demands a commitment to enhancing customer experiences both on the sales floor and in the back office through agility and responsiveness.
Key Responsibilities:
- Lead the Stockroom and Shopfloor team in actively supporting store operations, ensuring high standards of customer service, merchandising, and replenishment as needed.
- Conduct workforce planning by utilizing sound judgment to allocate resources effectively, demonstrating flexibility in approach while supporting sales initiatives.
- Encourage efficiency, flexibility, and precision within the team to manage deliveries and minimize stock loss or damage, adhering to all stock movement and handling procedures.
- Implement best practices and principles, ensuring that store teams adhere to back-of-house routines and guidelines.
- Ensure the team delivers accurate cash handling services, including the issuance of till floats and the reconciliation of cash and vouchers.
- Maintain regular communication with Store Manager and Service Managers regarding stock levels.
- Collaborate effectively with third-party contractors to maintain a safe, clean, and secure environment.
Qualifications:
Essential Requirements:
- Demonstrated supervisory experience in a customer-facing and stock management role.
- Exceptional customer service skills.
- Proven ability to work efficiently to meet targets and deadlines.
- Capability to influence and challenge effectively.
- Strong interest in premium fashion and comprehensive brand knowledge.
- Understanding of Health & Safety regulations.
- Track record of achieving targets and delivering results on time.
Compensation and Benefits:
- Annual Salary: £28,256
- Performance-based commission bonuses.
- Monthly and quarterly commercial bonuses.
- Incentives for stocktaking.
- Employee discounts and incentives.
- Recognition programs for group achievements.
- Long service awards.
- Access to a variety of development courses with national qualifications.
- 28 days of holiday.
- 40% discount on in-store uniforms.
- Discounted gym memberships.
- 20% discount across all Frasers Group brands.
