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MENSWEAR TEAM LEADER
2 months ago
Job Purpose
Lead and inspire a dynamic team of individuals who are adaptable and thrive in a fast-paced environment. Deliver exceptional customer service, manage stock efficiently, and ensure smooth cash handling operations. Your focus will be on driving outstanding customer experiences both on the shop floor and behind the scenes.
Key Accountabilities & Decision Ownership
- Proactively guide your Stockroom & Shopfloor team to actively support the store, seamlessly transitioning between roles on the sales floor and within our stock processing areas. This ensures a high level of customer service, merchandising excellence, and timely replenishment.
- Masterfully plan workforce allocation, using sound judgment to distribute resources effectively while remaining flexible and responsive to the needs of the sales floor.
- Drive efficiency, accuracy, and speed within your team when processing deliveries. Minimize stock loss or damage by adhering to all procedures related to stock movement, both internally and externally, including ticketing and tagging.
- Champion best practices and principles, ensuring that store teams adhere to established guidelines for back-of-house routines and tasks.
- Guarantee your team provides a precise and comprehensive cash handling service, encompassing the issuance of till floats and reconciliation of cash and vouchers.
- Maintain open communication with Store Managers and Service Managers regarding stock levels.
- Collaborate effectively with third-party contractors to ensure a safe, clean, and secure environment.
