Menswear Team Leader

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom House of Fraser Full time
Menswear Team Leader - House Of Fraser

Company Overview:

House of Fraser boasts a rich heritage of over 170 years, featuring a diverse portfolio of more than 500 global brands. As we embark on an exciting new chapter, we are seeking dynamic individuals to enhance our team.


Role Overview:

The primary objective of this role is to oversee and guide a versatile team that is capable of operating across various departments. The focus is on delivering exceptional customer service, effective stock management, and proficient cash handling, ensuring a commitment to outstanding service both on the sales floor and in back-office operations.


Key Responsibilities:
  • Lead the Stockroom and Sales Floor team in actively supporting store operations, ensuring high standards of customer service, merchandising, and replenishment as needed.
  • Conduct workforce planning by applying sound judgment to allocate resources effectively, maintaining flexibility to support sales initiatives.
  • Encourage efficiency, adaptability, and precision within the team to manage deliveries and reduce stock loss or damage, adhering to all stock movement and handling protocols.
  • Implement best practices and principles, ensuring that store teams follow established back-office routines and procedures.
  • Guarantee that the team provides accurate cash handling services, including the issuance of till floats and cash reconciliation.
  • Maintain regular communication with management regarding stock levels and operational needs.
  • Collaborate effectively with third-party contractors to uphold a safe, clean, and secure environment.

Qualifications:

Essential Skills:

  • Demonstrated supervisory experience in a customer-facing and stock management role.
  • Exceptional customer service abilities.
  • Proven history of achieving results in a fast-paced environment.
  • Strong influencing and challenging skills.
  • Genuine interest in premium fashion with extensive brand knowledge.
  • Understanding of Health & Safety regulations.
  • Track record of meeting targets and delivering results efficiently.

Compensation and Benefits:
  • Annual Salary: £28,256
  • Performance-based bonuses.
  • Commercial bonuses awarded weekly, monthly, and quarterly.
  • Incentives for stocktaking.
  • Employee rewards and recognition programs.
  • Long service awards.
  • Access to development courses with national qualifications.
  • 28 days of holiday entitlement.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all Frasers Group brands.

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