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2 months ago
About Frasers Group
Frasers Group is a leading retail company with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences and driving business growth.
Job Description
Job Purpose:
The Menswear Department Supervisor will lead and supervise a cross-functional team to deliver high levels of customer service, stock management, and cash handling. The successful candidate will be responsible for driving excellent customer service, both on the shop floor and back of house, through pace and adaptability.
Key Accountabilities and Decision Ownership:
- Proactively lead the Stockroom & Shopfloor team to support the store in delivering high levels of customer service, merchandising, and replenishment.
- Workforce planning - use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
- Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently, while complying with all procedures relating to the movement of stock and handling of stock.
- Support and implement best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
- Ensure the team provides an accurate and comprehensive cash handling service, including the issue of till floats and reconciliation of cash and vouchers.
- Regular communication with Store Manager and Service Managers on stock levels.
- Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
Qualifications:
- Relevant supervisory experience in a customer-facing and stock-handling environment.
- Excellent Customer Service skills.
- Proven track record of working at pace to deliver results against targets and deadlines.
- The ability to influence and challenge.
- A keen interest in premium fashion and a great brand knowledge.
- An understanding of Health & Safety legislation.
- Proven track record of achieving targets and delivering results against deadlines.
The Rewards:
- Basic salary £28,256 per annum
- Excellent commission-led bonuses.
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Staff incentives.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Discounted Gym membership.
- Group Wide 20% Discount across all Frasers Group brands.
