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Menswear Team Leader
2 months ago
Company Overview:
House of Fraser boasts a rich history of over 170 years, representing a diverse portfolio of more than 500 global brands. As we embark on an exciting new chapter, we are in search of motivated individuals to contribute to our vision.
Role Overview:
The primary objective of this role is to oversee and guide a versatile team, ensuring they are well-equipped to operate across various departments. The focus is on delivering exceptional customer service, managing inventory effectively, and handling cash transactions with precision.
Key Responsibilities:
- Lead the Stockroom and Shopfloor teams to actively engage in enhancing customer service, merchandising, and replenishment efforts as needed.
- Utilize strategic workforce planning to allocate resources effectively, maintaining flexibility to support sales initiatives.
- Encourage efficiency and accuracy within the team to manage deliveries and reduce stock loss or damage, adhering to all stock handling procedures.
- Implement best practices and ensure compliance with operational guidelines for back-of-house routines.
- Oversee cash handling processes, including the issuance of till floats and cash reconciliation.
- Maintain regular communication with management regarding stock levels and operational needs.
- Collaborate with third-party contractors to uphold a safe and secure working environment.
Qualifications:
Essential Skills:
- Proven supervisory experience in a customer-centric and inventory management role.
- Exceptional customer service abilities.
- Demonstrated success in achieving targets and meeting deadlines.
- Strong influencing and problem-solving skills.
- Passion for premium fashion and extensive brand knowledge.
- Understanding of Health & Safety regulations.
- Track record of delivering results in a fast-paced environment.
Compensation and Benefits:
- Annual Salary: £28,256
- Performance-based bonuses.
- Incentives for stocktaking.
- Employee discounts and incentives.
- Recognition programs for long service.
- Access to development courses with national qualifications.
- 28 days of annual leave.
- 40% discount on in-store uniforms.
- Discounted gym memberships.
- 20% discount across all Frasers Group brands.
