Operations Coordinator

4 weeks ago

Warrington, Warrington, United Kingdom Jobwise Ltd Full time
Role Overview

We are seeking an experienced Operations Coordinator to join our dynamic team at Jobwise Ltd, a prominent player in the facilities management sector. This position is essential for ensuring the smooth operation of our service delivery to a diverse clientele, including financial institutions, retail businesses, and governmental organizations.

Key Responsibilities
  • Client Interaction: Serve as the primary contact for client inquiries, delivering prompt and precise responses to foster and maintain robust client relationships.
  • Resource Coordination: Collaborate with the mobile workforce and external vendors to guarantee efficient scheduling and execution of facility management tasks.
  • Needs Assessment: Proactively identify and address client needs and preferences, ensuring these are integrated into the planning and execution of services.
  • Issue Resolution: Manage and resolve any issues or complaints with a focus on solutions, striving for optimal client satisfaction.
  • Cross-Department Collaboration: Work closely with various internal teams to ensure services are delivered effectively and align with client expectations.
  • Feedback Utilization: Maintain accurate records of client interactions and feedback, using this information to enhance service offerings and operational processes.
Qualifications and Skills

The ideal candidate will possess:

  • Previous experience in a scheduling or coordination role, particularly in a service delivery or contact center environment.
  • Strong IT proficiency and the ability to navigate scheduling software effectively.
  • Excellent communication skills, with the capability to convey detailed information clearly and positively.
  • A collaborative mindset, able to interact with colleagues, engineers, and third-party suppliers effectively.
  • The ability to thrive under pressure in a fast-paced and varied environment.
  • A creative approach to problem-solving, utilizing technology and data to inform decisions.
  • Commitment to adhering to processes and compliance requirements.
  • A team-oriented attitude, contributing positively to group dynamics.
What We Offer

In return for your expertise and dedication, we provide:

  • A competitive salary structure, with opportunities for increases based on performance.
  • A standard workweek of 37.5 hours, with flexibility in scheduling.
  • Generous holiday entitlement, including bank holidays.
  • Access to a range of company benefits, including discounted gym memberships and free parking.
  • A vibrant workplace culture with team incentives and social events.
  • Opportunities for professional development and career advancement.

If you are passionate about delivering exceptional service and have the skills we are looking for, we encourage you to consider this opportunity with Jobwise Ltd.

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