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Service Operations Coordinator

2 months ago


Warrington, Warrington, United Kingdom Luton Bennett Full time

Service Operations Coordinator
Hybrid Working – 3 Days Office & 2 Home Working
£27,000 + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Progression + Significant Training

This position is available within a prominent and international manufacturer specializing in materials handling solutions.

Join a people-centric organization that is recognized as a leader in its field. The ideal candidate will possess experience in a scheduling, coordinating, or similar capacity. We welcome applicants from various industries, as comprehensive training on our products and services will be provided. This role is perfect for individuals seeking a dynamic environment where they can take charge of their responsibilities.

As part of a dedicated team, you will oversee the allocation and management of engineers for both urgent repairs and scheduled service tasks, ensuring consistent communication with clients throughout the process.

Your responsibilities will also include generating quotes and addressing any inquiries. You will collaborate closely with service engineers, supervisors, and service managers, making each day unique and fast-paced. This is an excellent opportunity to contribute to a reputable and stable organization that values its workforce.


Key Responsibilities:
  • Coordinate and schedule service engineers for urgent repairs and planned maintenance
  • Maintain precise records and data
  • Organize and plan necessary work
  • Ensure effective communication with clients via phone and email
  • Work with Service Managers to create service schedules, liaising with engineers and clients
  • Generate quotes and manage inquiries

Candidate Requirements:
  • Experience in a coordinating, scheduling, or similar role
  • Proficient IT skills
  • Exceptional customer service abilities
  • Experience in a fast-paced work environment