Patient Transport Services Coordinator
2 months ago
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for all employees, where everyone feels empowered to succeed.
Each team member plays a vital role in ensuring our organization meets the diverse needs of our communities, ultimately enabling us to provide high-quality patient care. We recognize that a workforce that reflects the communities we serve provides better patient outcomes, and we are therefore seeking self-motivated, enthusiastic individuals from all backgrounds who are passionate about making a difference in patient care.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this, we guarantee to invite all applicants who meet the essential criteria for a role to attend an assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email to discuss your requirements.
We are proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Main ResponsibilitiesAn exciting opportunity has become available with West Midlands Ambulance Service University NHS Foundation Trust for Patient Transport Services Coordinators for our Non-Emergency Patient Transport Services contract.
Successful applicants will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals. Key skills required for this role include good communication skills, team working, and analytical thinking, as you will be liaising with operational crews and hospital staff on a daily basis to ensure patients are collected in a timely manner and any issues are resolved promptly.
This role can be challenging at times, but it gives an enormous sense of achievement when, at the end of your shift, all patients have been seen, treated, and moved.
Full-time and part-time positions are available, but training must be completed on a full-time basis (two weeks plus a consolidation period).
About UsIf this position involves a regulated activity, it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults, or both.
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of the check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS, you will then be required to sign up to the DBS online update service.
Key Responsibilities- Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals, and WMAS operational staff, taking patient demographics and a full presenting history.
- Input details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.
- Ensure the effective deployment of resources to meet contractual requirements, coordinating the work of others as required.
- Make outbound calls to other professionals and the general public, adhering to working practices and protocols, including contacting relatives, querying other professionals, communicating with hospitals, arranging breakdown recovery for ambulances, and reporting incidents to other emergency services.
- Support the achievement of agreed National and Trust standards of service.
- In conjunction with first-line management, ensure that patient movement is coordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximize the effective use of available resources.
- Report to first-line management on the performance of operational staff in the delivery of the Service.
- Through the process of planning/control, allocate and re-assign where necessary journeys to operational staff working for the Non-Emergency Service using a high-level of organizational skill.
- Receive and process sickness and fitness notifications from all Operational and Control staff.
- Handle calls from Drivers regarding their work and shift arrangements.
- Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act, and Caldicott Guidelines.
- Assist first-line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.
- Attend training courses, which are required to maintain professional knowledge and keep up to date with changing procedures and protocols.
- Train new Call Takers on the telephone and computer system.
- Identify and report IT-related problems on computer software and workstations.
- Undertake administration duties when required, including filing, faxing, and photocopying.
- Any other duties consistent with the role.
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and communicative individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. As a key member of our operations team, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, ensuring timely and efficient transportation.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeJob SummaryWest Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for all employees, where everyone feels empowered to succeed.Each individual plays a vital role in ensuring our organization meets the diverse needs of our communities, ultimately enabling us to provide...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeJob SummaryWest Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for all employees, where everyone feels empowered to succeed.Each individual plays a vital role in ensuring our organization meets the diverse needs of our communities, ultimately enabling us to provide...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and communicative individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. As a key member of our operations team, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, ensuring timely and efficient transportation.Key...
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Patient Transport Services Coordinator
1 month ago
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and communicative individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. As a key member of our operations team, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, ensuring timely and efficient transportation.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Controller Planner for our Non-Emergency Patient Transport Services contract in Warrington.As a key member of our team, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeJob Summary:West Midlands Ambulance Service University NHS Foundation Trust seeks a skilled Transport Services Planner and Coordinator to join our team. In this vital role, you will be responsible for planning and coordinating patient transportation services to ensure seamless and efficient patient care.Main Responsibilities:Coordinate patient journeys to...
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Non-Emergency Patient Transport Services Coordinator
2 months ago
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a highly skilled and organized individual to join our team as a Non-Emergency Patient Transport Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, where you will play a vital role in ensuring the smooth operation of our...
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Non-Emergency Patient Transport Services Coordinator
2 months ago
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a highly skilled and organized individual to join our team as a Non-Emergency Patient Transport Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, where you will play a vital role in ensuring the smooth operation of our...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a skilled and dedicated individual to join our team as a Controller Planner for Non-Emergency Patient Transport Services. This exciting opportunity will involve planning and coordinating patients' journeys to and from their hospital appointments, ensuring timely and...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
