Clinical Support Administrator

3 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospice Full time

Position Overview

The Clinical Support Administrator plays a crucial role in delivering exceptional administrative assistance to the clinical teams within the organization. This includes collaboration with various departments such as Support and Wellbeing, Community Services, and the Inpatient Unit. The department is currently enhancing its EMIS processes and reporting systems to ensure consistent documentation across all teams.

Ideal Candidate Profile

The successful applicant will possess outstanding communication abilities, ideally with a strong background in EMIS, ensuring the efficient management of clinical information within the system.

A qualification in English is essential to produce high-quality documentation that adheres to corporate standards, with proper formatting, spelling, and grammar.

What We Provide

The remuneration for this role is competitive, with a salary of WTE £22,425 or an hourly rate pro rata.

We offer a collaborative work environment with a generous holiday allowance of 27 days plus Bank Holidays, along with the option to purchase additional leave. Employees will have access to professional development opportunities, ongoing training, and a funded private health scheme. Additional benefits include onsite parking and a café with discounted prices for staff.

Joining our organization means becoming part of a unique and compassionate community where our people are at the heart of everything we do.

Main Responsibilities

Key Performance Areas

  • Deliver high-quality clinical administrative support across various services, including Support and Wellbeing, Community Services, and Inpatient Unit.
  • Ensure timely and accurate entry of clinical data into the EMIS system.
  • Facilitate daily referral screening meetings to manage and document patient referrals and discharges efficiently.
  • Provide administrative assistance for outpatient clinics, coordinating with internal and external stakeholders, including department heads and medical professionals.
  • Prepare patient-related correspondence to the highest standards, ensuring timely completion.
  • Maintain accurate filing and archiving of patient records.
  • Generate clinical activity and data reports for internal and external use as required.
  • Utilize various Microsoft Office applications, including Word, Excel, and email.
  • Manage the ordering and distribution of stationery supplies for clinical teams.
  • Assist in organizing meetings and educational events, including scheduling, room bookings, and arranging necessary equipment.
  • Coordinate educational initiatives for clinical services, including tracking attendance.
  • Produce high-quality documents that meet corporate standards for formatting and grammar.
  • Support and train volunteers assisting in the administrative department.
  • Ensure compliance with information governance policies and best practices.
  • Provide assistance to other departments as needed.

Professional Responsibilities

  • Maintain confidentiality and professionalism in all interactions with staff, patients, and external professionals.
  • Foster collaborative relationships across departments to enhance the overall patient experience.
  • Communicate effectively through various channels, including in-person, written correspondence, and telephone.
  • Exhibit good time management, punctuality, and a professional appearance.
  • Act as an ambassador for the organization, promoting our mission and values.

Personal Development

  • Engage in mandatory training relevant to the role.
  • Continuously develop skills to enhance the effectiveness of the clinical administration department.
  • Participate in performance appraisal processes and seek training opportunities to improve knowledge and skills.
  • Contribute to the education and training of others as appropriate.

Statutory Duties

  • Ensure the security of information accessed during the course of duties, adhering to data protection regulations.
  • Report hazards or incidents in accordance with health and safety policies.
  • Comply with the organization's no smoking policy.
  • Follow infection control measures relevant to the role.
  • Safeguard the rights of individuals, promoting their well-being and protecting those at risk.
  • Respect individual rights and diversity to ensure equality.

Qualifications and Experience

  • Essential: Proficiency in Microsoft applications and familiarity with clinical processes.
  • Essential: Experience in a healthcare setting, with knowledge of medical terminology.
  • Essential: Experience with clinical systems, preferably EMIS.
  • Desirable: Administrative experience, including database management.

Knowledge and Skills

  • Essential: Strong understanding of grammar and punctuation.
  • Essential: Clear written and verbal communication skills.
  • Essential: Effective listening and organizational skills.
  • Essential: Ability to use initiative to achieve objectives.

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