ERP Support Specialist
5 days ago
We are seeking an experienced ERP Support Specialist to join our team at NET Recruit. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and documenting solutions.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients, including troubleshooting and resolving issues with ERP software and other business applications.
- Customer Service: Deliver exceptional customer service, responding to client inquiries, and providing solutions to their technical problems.
- Case Management: Work through assigned cases, utilizing troubleshooting and bug-fixing skills to resolve issues efficiently.
- Escalation: Escalate complex issues to senior technicians or developers as needed, ensuring timely resolution and minimizing downtime.
- Knowledge Sharing: Participate in knowledge-sharing activities, such as shadowing experienced technicians, to improve understanding and knowledge of ERP software and related technologies.
- Problem-Solving: Collaborate with developers to identify and resolve technical issues, and provide feedback on system improvements.
- Additional Duties: Perform additional tasks as required by the Support Manager or other team members, ensuring seamless support delivery.
- Experience: Proven experience in application support, with a strong understanding of ERP software and related technologies.
- Skills: Excellent technical skills, including troubleshooting and problem-solving abilities, as well as strong communication and customer service skills.
- Education: A degree or equivalent in IT, Business, or a related field, with a strong foundation in computer systems and software applications.
- Desirable Skills: Familiarity with SQL and SQL databases, as well as experience with business functions such as sales, purchasing, finance, and manufacturing.
As a valued member of our team, you will receive a competitive salary, comprehensive training, and opportunities for career growth and development. You will also enjoy a range of benefits, including good holiday and pension allocations, private medical insurance, and on-site parking.
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ERP Support Specialist
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ERP Support Specialist
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Southampton, Southampton, United Kingdom Eclipse I.T. Recruitment Full timePosition OverviewIMPORTANT: Candidates must reside locally and possess the legal right to work in the UK. Applications from those without this eligibility will not be considered.Note: This position does not offer sponsorship.We are seeking an Application Support Technician to provide exceptional assistance to our clients regarding their ERP software...
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Southampton, Southampton, United Kingdom Eclipse I.T. Recruitment Full timePosition OverviewIMPORTANT: Candidates must reside locally and possess the legal right to work in the UK. Applications from those who do not meet these criteria will be disregarded.Note: This position does not offer sponsorship.We are seeking an Application Support Technician with outstanding communication abilities and adept problem-solving skills to assist...
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Southampton, Southampton, United Kingdom Eclipse I.T. Recruitment Full timePosition OverviewIMPORTANT: CANDIDATES MUST BE LOCATED IN THE UK AND HAVE THE LEGAL RIGHT TO WORK HERE. Applications from individuals outside this criteria will not be considered.NOTE: THIS POSITION DOES NOT OFFER SPONSORSHIP.We are seeking an Application Support Technician to provide exceptional assistance to our clients regarding their ERP software...
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