ERP Application Support Specialist

4 weeks ago


Southampton, Southampton, United Kingdom Eclipse I.T. Recruitment Full time
Position Overview

IMPORTANT: CANDIDATES MUST BE LOCATED IN THE UK AND HAVE THE LEGAL RIGHT TO WORK HERE. Applications from individuals outside this criteria will not be considered.

NOTE: THIS POSITION DOES NOT OFFER SPONSORSHIP.

We are seeking an Application Support Technician to provide exceptional assistance to our clients regarding their ERP software inquiries. The ideal candidate will possess strong communication and analytical skills to effectively address customer support issues.

The successful candidate will have a solid understanding of business operations and prior experience with ERP systems, preferably in a support role. Familiarity with key business functions such as Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Inventory Management is crucial.

Key responsibilities include:

  • Logging service requests in the ERP system and tracking issues until resolution.
  • Engaging in software upgrades, installations, and customer training as you advance in the role.

This position offers a unique opportunity to become part of a dynamic and rapidly expanding organization while gaining experience with a leading ERP software solution.

Benefits:

  • Company pension plan
  • On-site parking facilities
  • Private health insurance coverage

Required Qualifications:

  • Proven experience with ERP systems and applications (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman).
  • Adept at quickly grasping business and system processes in collaboration with clients.
  • Strong ownership mentality regarding product functionality and user issues.
  • Ability to handle multiple tasks efficiently.
  • Capability to perform well under pressure.
  • Excellent problem-solving abilities.

Preferred Qualifications:

  • Experience in a support desk environment.
  • Knowledge of SQL.
  • Proficiency in MS Office.
  • Networking skills.
  • Development or coding experience.
  • Must be based in the UK and possess the right to work in the UK.


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