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ERP Support Specialist

2 months ago

Southampton, Southampton, United Kingdom NET Recruit Full time

Job Summary:

NET Recruit is seeking an experienced ERP Support Specialist to join their team. As a Technical Helpdesk Professional, you will provide valuable support to customers on software offerings, troubleshoot problems, and provide technical advice and guidance.

Key Responsibilities:

  • Application Support: Provide technical assistance to customers on ERP Solutions and other business applications.
  • Customer Service: Offer solutions to clients, whether it's general inquiries or practical resolutions.
  • Case Management: Work through assigned cases, utilizing troubleshooting and bug-fixing skills where needed.
  • Escalation: Escalate necessary issues beyond a 1st line capacity to more senior technicians where required.
  • Knowledge Sharing: Shadow experienced technicians on complicated/technical problems to improve understanding and knowledge.
  • Problem Solving: Interrogate problems and advise developers.
  • Additional Duties: Perform ad-hoc and wider supporting duties as required by the Support Manager or other staff.

Requirements:

  • Experience: Proven experience within application support and good IT Support knowledge.
  • Knowledge: Familiarity with ERP systems and a good fundamental understanding of business functions, including sales, purchasing, finance, and manufacturing.
  • Skills: Strong problem-solving skills, capable of providing exceptional customer service, and a passion for technology.
  • Education: A degree or equivalent in IT, Business, or a related field.
  • Desirable Skills: Understanding of SQL and SQL databases.

What We Offer:

  • Salary: Up to £30,000, dependent on prior experience and relevance to the position.
  • Benefits: Good holiday and pension allocations, private medical insurance, and on-site parking.
  • Training and Development: Full training and opportunities to explore positions within the company, enhancing skills and development capabilities.

About NET Recruit:

NET Recruit is a high-growth and successful software company based just outside of Southampton. They are passionate about fostering values such as training and development, and are keen to nurture their employees to achieve their best through continued support, learning, and progression opportunities.