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ERP Support Specialist
2 months ago
We are seeking an experienced ERP Support Helpdesk Technician to join our team at NET Recruit. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide technical support and troubleshooting for application software, including ERP solutions and other business applications.
- Offer customer service solutions to clients, addressing general enquiries and providing practical resolutions.
- Work through assigned cases, utilizing troubleshooting and bug-fixing skills as needed.
- Evaluate and escalate necessary issues beyond a 1st line capacity to more senior technicians.
- Collaborate with experienced technicians on complex problems to improve understanding and knowledge.
- Interrogate problems and advise developers on solutions.
- Perform additional ad-hoc and supporting duties as required by the Support Manager or other staff.
The ideal candidate will have experience in application support, possess good IT knowledge, and demonstrate a willingness to expand their knowledge into new areas. ERP knowledge and a fundamental understanding of business functions, including sales, purchasing, finance, and manufacturing, are desirable. A degree or equivalent in IT, Business, or a related field is expected. Familiarity with SQL and SQL databases is highly desirable.
What We OfferWe offer a competitive salary of up to £30,000, dependent on prior experience and its relevance to the position. Additional benefits include good holiday and pension allocations, private medical insurance, and on-site parking. You will also receive full training and opportunities to explore various positions within the company, enhancing your skills and development capabilities.