Guest Engagement Coordinator
4 weeks ago
We are seeking a dedicated Guest Engagement Coordinator to enhance visitor experiences at our esteemed locations.
Your primary responsibility will be to connect with guests, motivate them, and ensure they have an exceptional experience during their visit.
Working Hours:15 hours per week, with a requirement for regular weekend shifts. Each shift lasts 7.5 hours, commencing at 8:30 AM during the winter months and 9:30 AM in the summer. Most hours will be allocated at our main site, with occasional support at other locations.
Compensation:
£9,547.20 per annum
Team Collaboration:
You will be part of a vibrant team of Guest Engagement Coordinators, collaborating closely with Welcome and Service Assistants. Additionally, you will work alongside a group of passionate volunteers to ensure our visitors are greeted with warmth and friendliness, enhancing their overall experience.
Key Responsibilities:
- Delivering outstanding customer service and support.
- Collaborating with the Senior Guest Engagement Coordinator to design experiences that educate and inspire visitors.
- Acting as a Duty Manager to maintain compliance and operational excellence.
- Welcoming guests and encouraging them to explore our sites and their rich histories.
- Organizing and executing events and activities that bring our locations to life.
- Supervising volunteers and managing schedules.
- Ensuring high standards of presentation and assisting with content creation for our digital platforms.
- Fostering visitor engagement through fundraising and membership initiatives, inspiring support for our mission.
Ideal Candidate:
We invite applications from individuals who are:
- Skilled in managing multiple priorities and deadlines.
- Detail-oriented with strong organizational abilities.
- Excellent communicators, able to engage with diverse audiences.
- Committed team players with a strong work ethic.
- Proficient in IT, including Microsoft Office and digital communication platforms.
- Experienced in creating interpretive materials and promotional content.
- Knowledgeable about health and safety protocols.
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