Visitor Engagement Coordinator

4 weeks ago


Dunstable, Central Bedfordshire, United Kingdom The National Trust Full time
Visitor Engagement Coordinator

Overview

We are seeking a Visitor Engagement Coordinator to become part of our team. This position is centered around enhancing visitor interactions, fostering connections, and ensuring an exceptional experience for all who visit.

Working Hours: 15 hours per week, with a requirement for regular weekend shifts. Each shift lasts 7.5 hours, beginning at 8:30 AM during the winter months and 9:30 AM in the summer. Most hours will be dedicated to one primary location, with occasional support at another site.

Compensation: £9,547.20 annually



Work Environment

As a member of our Visitor Engagement team, you will collaborate with a vibrant group of Welcome and Service Assistants. You will also partner with dedicated volunteers to ensure a warm and inviting atmosphere for our guests. Your commitment to outstanding customer service will be paramount. Additionally, you will work alongside the Senior Visitor Engagement Coordinator to create experiences that educate, motivate, and captivate our visitors. You will also assume the role of Duty Manager, overseeing daily operations to maintain compliance, presentation standards, and staffing levels.



Key Responsibilities

Your primary objective will be to deliver an outstanding service to visitors. Together with your team, you will welcome guests and encourage them to explore and appreciate the surroundings. This may involve planning and executing events and activities, as well as developing interpretive displays that bring the stories of the area to life.

Additional responsibilities may include supervising and assisting volunteers, organizing schedules, and ensuring high standards of presentation. You will also contribute to online content creation and focus on enhancing visitor engagement through fundraising and membership initiatives, inspiring support for our mission.



Ideal Candidate Profile

We invite applications from individuals who possess the following attributes:

  • Ability to manage multiple priorities and deadlines effectively
  • Strong organizational and planning skills, with attention to detail
  • Excellent interpersonal skills, able to engage with diverse audiences
  • A dedicated team player with a strong work ethic
  • Proficient in IT, including Microsoft Office and social media platforms
  • Experience in creating interpretive materials, displays, and promotional content
  • Knowledge of health and safety protocols


Benefits

The National Trust is committed to inclusivity, ensuring that our workforce reflects the diversity of the communities we serve. We value and welcome differences among our team members.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing opportunities


• Employee discounts on various services, including gym memberships and shopping


• Holiday entitlement of up to 32 days, based on length of service, plus a holiday purchase scheme


• Flexible working arrangements where feasible


• Employee assistance program


• Free parking at most National Trust locations

For more information about the benefits we provide to support our employees, please refer to our resources.



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