Customer Service Administrator

3 weeks ago

StokesubHamdon, Somerset, United Kingdom Symphony Healthcare Services Limited Full time

Position Overview

Are you seeking a role that offers flexibility and the opportunity to contribute positively to healthcare?

Join our welcoming team at Symphony Healthcare Services Limited on a flexible contract. We have immediate openings available.

The compensation will be competitive, based on your experience, along with annual leave benefits and the option of an NHS or NEST pension.

Key Responsibilities

The ideal candidate will possess strong communication abilities and be a collaborative team player. Proficiency in IT and the capacity to manage tasks efficiently are essential.

While prior experience is not mandatory, a readiness to learn and excellent customer service skills are crucial.

Your role will encompass administrative and reception tasks, engaging with patients, clinical personnel, and colleagues in a courteous and effective manner. You will assist patients in accessing the appropriate services or healthcare professionals and perform various administrative duties to ensure the practice operates smoothly, adhering to established procedures and timelines.

About Symphony Healthcare Services Limited

We are a dynamic primary care organization dedicated to enhancing patient-centered care and services. Our mission is to innovate and improve general practice, and we are committed to embracing change. If you are enthusiastic about providing exceptional healthcare and align with our values, we invite you to join us in achieving our objectives.

Job Duties

Your responsibilities will include:

  • Scheduling appointments and home visits according to practice guidelines.
  • Registering patients and managing their information in our systems as they arrive.
  • Addressing inquiries and requests from various sources, including patients and healthcare professionals, both in person and over the phone.
  • Handling challenging situations with patients in a safe and appropriate manner.
  • Prioritizing urgent medical cases and directing them to the appropriate clinical response.
  • Managing emergency requests and following protocols as necessary.
  • Maintaining a tidy and organized waiting area while keeping patients informed of any delays.
  • Following up on hospital appointments and test results, acting on messages from the medical team.
  • Processing urgent results and communicating with patients as needed.
  • Ensuring the security of the practice premises and managing the telephone system.
  • Performing general administrative tasks such as filing, scanning, and responding to correspondence.
  • Assisting with patient complaints and ensuring they are addressed appropriately.
  • Updating patient records and managing new registrations.
  • Advising patients on private service charges and processing payments.
  • Supporting the overall operations of the practice and fostering a positive environment for patients and visitors.

Required Skills and Qualifications

Essential

  • Proficient in computer use and keyboarding.
  • Strong verbal and written communication skills.
  • Excellent organizational abilities and attention to detail.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Demonstrated teamwork and enthusiasm.

Desirable

  • Familiarity with medical terminology.
  • Understanding of the NHS and general practice operations.

Experience

Essential

  • Experience working in a team environment.
  • Ability to recognize and respond to various situations, including emergencies.

Desirable

  • Background in customer service or administrative roles.
  • Experience in healthcare settings.
  • Knowledge of clinical systems.

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