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Healthcare Reception Specialist

2 months ago

StokesubHamdon, Somerset, United Kingdom Symphony Healthcare Services Limited Full time

Job Overview

Role within the Contact Hub and Practice Environment

Symphony Healthcare Services Limited is seeking a dedicated Patient Services Advisor (Receptionist/Administrator) to contribute to our operations for 36 hours weekly on a permanent contract.

Compensation is competitive, with a range based on experience, alongside NHS or NEST pension options.

Key Responsibilities

  • Manage appointment scheduling and home visit requests in accordance with established protocols, including inter-organizational bookings.
  • Register patients upon arrival, ensuring accurate data entry into the system.
  • Address inquiries and requests from various stakeholders, including patients, relatives, and clinical staff, both in person and via telephone.
  • Handle challenging situations with distressed or aggressive patients professionally and safely.
  • Prioritize urgent cases and direct patients to the appropriate clinical resources.
  • Process emergency call requests from patients and GPs, adhering to established protocols.
  • Maintain a tidy and organized waiting area, keeping patients informed of any delays.
  • Follow up on hospital appointments and test results, acting on messages from the medical team.
  • Manage specimen samples and ensure compliance with practice policies.
  • Open and secure practice premises, maintaining safety protocols.
  • Conduct general administrative tasks such as scanning, filing, and handling correspondence.
  • Address patient complaints and escalate issues to the Practice Manager as necessary.
  • Support the induction and training of new staff as directed.
  • Provide assistance with patient queries regarding prescriptions and services.

Contact Hub Responsibilities

  • Deliver patient service support to incoming calls, including triage questionnaire completion and appointment booking.
  • Manage general patient inquiries and escalate as needed.
  • Collaborate with the Hub Clinical team for immediate clinical decisions.
  • Ensure patient satisfaction through accurate and timely communication.
  • Monitor and manage the contact hub's email correspondence.

Candidate Profile

Essential Skills

  • Proficient in computer usage and typing.
  • Strong communication skills, both verbal and written.
  • Excellent organizational abilities and attention to detail.
  • Ability to work effectively under pressure and prioritize tasks.
  • Team-oriented with a proactive approach to problem-solving.

Desirable Skills

  • Familiarity with medical terminology and NHS operations.
  • Experience in a customer-focused or administrative role.

Qualifications

Required

  • GCSEs in English and Maths or equivalent qualifications.