Customer Service Administrator
7 months ago
_**Do you have first class administrative skills and a passion for excellent customer care? We have an exciting opportunity to be part of our mission to deliver a first-class customer experience**_**. **_**As a Customer Service Administrator, you will work closely with our Sales and Production teams to ensure customer order requirements are met and deadlines achieved.**_
**About us**
Coffetek are part of the Azkoyen Group, a Spanish multinational specialising in the design, manufacture and marketing of advanced technology solutions. Coffetek are the UK market leader in the design and manufacture of a complete range of coffee and refreshment solutions, serving 180 distributors across the UK & Ireland delivering solutions for the workplace, hotels, restaurants and catering.
**About you**
We are looking for some who:
- Takes ownership, delivering what they promise
- Love what they do and are proud to operate with integrity and honesty
- Works with a positive mindset
- Is committed to delivering first class customer service
**About the role**
You will be responsible for:
- Inputting orders onto our business system (currently SAP)
- Monitoring orders from start to finish to ensure timely delivery, despatch and payment
- Verifying fulfilment provisions
- Processing credits
- Booking transport for despatch
- Maintenance of client databases
**Experience and Qualifications needed**
- Educated to A level standard
- Customer Service knowledge and experience (essential)
- IT skills (Office Software and SAP)
- Experience of sales processes
- Knowledge of ISO
**Additional Skills**
- Exceptional communication skills
- A focus on delivering excellent customer service
- Highly organised and process focused
- Ability to manage demands from multiple departments
- Ability to build good working relationships
- High attention to detail
- Good organisational skills
- Ability to work in a high paced environment
- Attention to detail
- Ability to work independently as well as part of a team
**What we can offer you**
- Competitive salary (up to £26,500)
- Flexible working arrangements
- 23-28 days holiday (+ Bank Holidays), increases with LOS
- Free parking
- Christmas Shutdown
- Enhanced Pension
- Employee assistance program
- An environment to learn, develop and grow.
- Exceptional coffee
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,500.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
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