Sales and Customer Experience Director
2 days ago
We are seeking a highly motivated and experienced Sales & Customer Experience Manager to lead our Sales and Customer Care teams to achieve outstanding levels of service and drive sales growth.
About the RoleThis is a fantastic opportunity to join the eRecruitSmart team and be part of a dynamic and award-winning brand based in Bracknell, Berkshire.
Key Responsibilities:- Manage a team of Sales Executives and Customer Care Representatives to ensure exceptional customer service and sales success.
- Develop and implement strategies to improve customer satisfaction and sales performance.
- Oversee the day-to-day operations of both departments and ensure alignment with company values and brand.
- Set performance goals, monitor progress, and provide feedback and coaching to improve team performance.
- Analyse sales data and customer feedback to identify trends and opportunities for growth.
- Develop and implement customer care policies and procedures to ensure consistent and exceptional service.
- Train, mentor, and coach team members to ensure they have the necessary skills and knowledge to provide excellent service.
To be successful in this role, you will need:
- Proven experience in sales and customer service management.
- Excellent leadership and communication skills.
- Ability to analyse data and identify opportunities for growth.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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Sales and Customer Experience Director
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full timeAbout the RoleeRecruitSmart is seeking a highly skilled Sales and Customer Experience Manager to join our team. As a Sales and Customer Experience Manager, you will be responsible for leading a team of sales executives and customer care representatives to achieve outstanding levels of service and drive sales growth.Key Responsibilities:Team Leadership:...
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Sales and Customer Experience Director
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full timeAbout the RoleeRecruitSmart is seeking a highly skilled Sales and Customer Experience Manager to join our team. As a Sales and Customer Experience Manager, you will be responsible for leading a team of sales executives and customer care representatives to achieve outstanding levels of service and drive sales growth.Key Responsibilities:Team Leadership:...
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