Director of Customer Experience

2 days ago

Bracknell, Bracknell Forest, United Kingdom Head Office Full time
{"title": "Customer Planning Director", "content": "About the Role

We are seeking a highly experienced and strategic Customer Planning Director to join our Head Office team. As a key leader in the business, your focus will be on creating more value for our customers and our business.

You will play a pivotal role in the delivery of the overall Partnership Plan by modernising and optimising the value of our brand assets and executing a sustainable and material improvement in the effectiveness of our customer strategy.

Key responsibilities include creating and driving an integrated, rolling 18-month plan that defines all parts of our customer offer in store and online, leading a clear process for delivery across the business, and acting as custodian of the customer plan and budget on behalf of the Customer Director and Leadership Team.

Essential Skills
  • Experience of senior marketing, customer-facing or commercial leadership in a branded consumer business.
  • Experience of managing large teams and working collaboratively.
  • Proven track record of people leadership development.
  • Demonstrable experience of influencing cross-functional stakeholders up to board level.
  • Confident working in a high-pressure, challenging environment with high accountability.
  • Experience of managing and allocating significant budgets.
  • Capability to balance both short-term and long-term goals.
Benefits of the Partnership
  • You will enjoy 25% discount at John Lewis and 20% in Waitrose.
  • The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay).
  • Excellent work-life balance, including focus on well-being and flexible working and our marketing leading equal parenthood leave policy.
  • Private Health Care.
  • Car Allowance.
", "lang_code": "en"}

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