Customer Experience Associate

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full time

We are seeking a highly skilled and dedicated Customer Care Advisor to join our team at eRecruitSmart. As a key member of our customer service team, you will play a vital role in providing exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries, provide solutions, and resolve issues in a timely and professional manner.
  • Issue Resolution: Identify and assess customer needs, follow established processes to achieve resolutions, and provide alternatives when necessary.
  • Communication: Maintain open and effective communication with customers, colleagues, and management to ensure seamless issue resolution and customer satisfaction.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, issues, and resolutions.

About the Role:

  • Work Environment: As a Customer Care Advisor, you will work in a fast-paced and dynamic environment, interacting with customers via various channels.
  • Benefits: Enjoy a competitive salary, 20 days of holiday, company discount, and opportunities for professional growth and development.


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