Associate - Customer and Data Service Specialist

2 days ago

Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time

Job Title: Associate - Customer and Data Service

Company Overview:

Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. Our company is built on a foundation of people, and we invest in the training and development of our employees to ensure they have the skills and knowledge needed to succeed.

Role Overview:

The Onboarding Associate will provide exceptional customer service to our contractors, sales partners, and internal teams. This role is responsible for ensuring that all onboarding requirements are met for candidates before they start their assignment.

Key Responsibilities:

  • Complete thorough background checks, including referencing, criminal, education, employment, and credit checks.
  • Adhere to client and internal onboarding requirements.
  • Issue contracts to candidates in accordance with internal and client procedures.
  • Audit and administer provided documents to ensure they meet internal policies.
  • Conduct checks on limited companies in preparation for issuing contracts.
  • Conduct peer-to-peer audits on compliance packs.
  • Attend regular internal training sessions on compliance matters and legislation.
  • Manage onboarding cases through a workflow tool.
  • Deliver exceptional customer service to internal and external customers.
  • Update contractor onboarding status to sales partners and online portal.
  • Responsible for data entry, validation of data, and integrity for all information entered into key systems.
  • Develop strong relationships with peers in other departments and sales partners to support the strategic aims of the business.
  • Advise consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual.
  • Complete ad-hoc projects and duties as requested by manager.

Requirements:

  • Natural team player.
  • Customer-focused, helpful, and willing to support at all times.
  • Acts with self-confidence, decisiveness, and integrity at all times.
  • Resilient and composed.
  • Leads self and others, able to inspire.
  • Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
  • Ability to work under pressure, manage high workloads while maintaining the ability to organize and prioritize.
  • Excellent attention to detail and accuracy skills.
  • Knowledge of onboarding and screening processes, visa requirements, and recruitment laws (preferred but not essential).
  • Previous working knowledge of Microsoft and Oracle packages.
  • Previous experience of working within an office or administration.
  • Good communication skills – must be able to build both local and remote working relationships.

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