Night Operations Assistant Manager

3 weeks ago


London, Greater London, United Kingdom The Ned Full time

Our Front Office team serves as the welcoming presence of The Ned, ensuring that every interaction with our hotel guests is memorable. We are in search of a skilled and organized professional to assist in leading our nighttime operations.

Role Overview:

As the Assistant Night Manager, you will play a crucial role in maintaining the smooth operation of our front desk during the night.

Work Environment:

The Ned and Ned's Club comprise a prestigious collection of hotels, clubs, spas, and restaurants designed for individuals to connect, work, and enjoy themselves. Established in 2017, The Ned London was our inaugural location, and we have since expanded to include venues in New York, Doha, and Washington DC.

Located in the iconic former Midland Bank headquarters in the heart of the City, The Ned London features Ned's Club—a private members' area, a gym, and a rooftop—alongside a public spa, ten dining establishments, and 250 hotel rooms.

Key Responsibilities:

  • Collaborate with the Night Manager to oversee night operations at the Front of House, ensuring accurate completion of night audits and daily reports.
  • Serve as the primary contact for guest inquiries or concerns during your shift, adhering to all reporting protocols and coordinating with the morning team as necessary.
  • Conduct all night reporting and auditing for the previous day.
  • Maintain communication with overnight staff to ensure seamless operations throughout the building.
  • Work in partnership with teams such as Security, Ground Floor Control, and senior management as required.
  • Follow a shift pattern of 4 days on, 4 days off, from 8:30 PM to 8:30 AM.

What We Offer:

  • A competitive salary of up to £34,000 per year (inclusive of service charge).
  • Complimentary meals in our team restaurant, including a monthly breakfast on payday.
  • Engaging learning and development programs to support your career progression.
  • Exclusive discounts for stays and dining at The Ned for you, your family, and friends.
  • Health and wellbeing benefits, including access to gym, shopping, and cinema discounts through Reward Gateway and Wagestream.
  • A day off for your birthday after one year of service, with additional holiday after five years.
  • A paid volunteer day.
  • A referral program offering up to £1,000 for recommending a friend.
  • Regular social events, including an annual pool party.
  • Access to an employee assistance program for 24/7 support and advice.
  • Recognition and reward initiatives.

At The Ned, we celebrate diversity and are committed to enhancing our efforts in creating an inclusive workplace. We strive to be the best employer, and our leading diversity, equity, and inclusion program is central to achieving this goal.

We welcome any specific needs you may have during the interview process.

All candidates must be eligible to live and work in the UK to be considered for this position.



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