Cruise Industry Customer Support Specialist

7 days ago

London, Greater London, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time

About Norwegian Cruise Line Holdings Ltd.

Norwegian Cruise Line Holdings Ltd. is a leading global cruise company that operates the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands.

With a combined fleet of 29 ships and nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide.

The Company has a strong presence in the global cruise industry, with a reputation for delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled and customer-focused Cruise Industry Customer Support Specialist to join our team.

As a German speaking customer service representative, you will be responsible for providing exceptional customer support to guests who initiate contact with Norwegian Cruise Line through various channels.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via chat, email, and phone.
  • Establish and maintain quality relationships with customers and travel partners by delivering exceptional service and meeting their needs and expectations.
  • Identify and resolve customer issues quickly and effectively.
  • Use knowledge to make recommendations about promotions, itineraries, and auxiliary products.
  • Attend and actively participate in team meetings to ensure the use of appropriate policies and procedures.
  • Provide quality customer service to prospective and existing customers.

Requirements

  • Strong working knowledge of Norwegian Cruise Line products, including the current fleet and itineraries.
  • Working knowledge of Salesforce and Seaweb.
  • Multitasking abilities to provide service via chat platform and create notes in system and research information at the same time.
  • Ability to type 40 WPM while providing accurate data entry.

What We Offer

We offer a competitive benefits package, including a pension scheme, private medical, development opportunities, and a discounted cruise programme.

We are proud to be recognized by Forbes as one of the World's Best Large Employers.

Location and Language

This role can be based in our office in Southampton or fully remote working from home anywhere in the UK.

Please note that we will only accept German speaking candidates for this position.

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