Cruise Sales and Customer Support Specialist

2 days ago


London, Greater London, United Kingdom Norwegian Cruise Line Holdings Ltd. Full time
About the Role

We are seeking a highly driven and customer-focused individual to join our team as a Cruise Sales and Customer Support Specialist. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service to our direct guests and travel agent partners.

Key Responsibilities
  • Provide outstanding customer service to our direct guests and travel agent partners
  • Proactively secure bookings and maximize sales opportunities
  • Action fare quotations and bookings in accordance with company policies
  • Maintain product and brand knowledge to aid in the close of a sale and address guest queries
  • Establish and maintain a good working relationship with other team members
  • Consistently maintain high levels of professionalism and adhere to departmental standards
Requirements
  • Previous experience in the travel/cruise industry or within a contact centre environment
  • Knowledge of typical contact centre systems, CRM, Avaya, WFM, and booking systems
  • Confident, outgoing, and flexible individual with a positive attitude and enthusiastic approach
  • Good level of computer literacy, high level of attention to detail, and strong organizational and time management skills
About Us

Norwegian Cruise Line Holdings Ltd. is a leading global cruise company that operates the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands. We offer itineraries to over 490 destinations worldwide and have a combined fleet of 29 ships with nearly 60,000 berths.



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