Interim Client Relations Coordinator
3 weeks ago
This is a temporary and ongoing opportunity with a competitive pay rate of £18.00 per hour, negotiable based on experience.
Key Requirements:
- A valid UK Driving License is essential.
Role Summary:
Our client is seeking a temporary professional to deliver information and assistance to residents regarding repair and enhancement projects within Asset Management.
The ideal candidate will be responsible for ensuring the effective execution of site operations by fostering and sustaining positive interactions among residents, contractors, and internal staff.
Core Responsibilities:
- Collaborate closely with designated contractors and internal teams to guarantee they meet their customer liaison duties.
- Create and oversee the development of relevant communication materials, such as letters, brochures, newsletters, and social media content related to repair and improvement initiatives.
- Conduct direct visits to residents to clarify the nature and extent of the work involved, perform 'site introductions', identify individual needs, schedule appointments/start dates, and monitor access to properties.
- Conduct daily visits to ongoing projects as necessary.
- Manage and oversee customer satisfaction surveys and complaints, adhering to corporate timelines while generating meaningful management reports.
- When appropriate, engage with customers, leaseholders, and resident representative groups to arrange meetings for information dissemination and feedback collection.
- Provide support and take responsibility for investigating complaints in line with the established Complaints Policy.
- Work in conjunction with Asset Management personnel, Charges and Incomes Team, and leaseholders regarding service and other charges for works conducted under various programs.
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