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Client Relations Specialist

3 months ago


Solihull, Solihull, United Kingdom Pertemps Bond Full time
Position Overview:
Our esteemed client, Pertemps Bond, a leading Social Media Agency, is seeking a dedicated Client Relations Specialist to assist the Account Manager in daily operations. This agency excels in crafting and delivering video content through social media platforms, achieving remarkable outcomes for clients, fostering enduring partnerships, and aiding clients in achieving their business goals.

Key Responsibilities:
  • Provide essential support to the Client Services team by monitoring project progress and maintaining accurate project documentation.
  • Manage administrative responsibilities for projects, including scheduling and record-keeping.
  • Review and edit various internal and external communications as well as client social media posts.
  • Collaborate with team members across the organization to ensure content aligns with client expectations, which may involve attending production shoots as necessary.
  • Stay informed about the latest trends in digital and social media, and develop a solid understanding of the client's industry, competitors, and target audience. This knowledge will enable you to contribute effectively to brainstorming sessions with innovative ideas that resonate with key stakeholders.
  • Assist the Account Manager/Director in preparing for new business presentations and compiling post-campaign evaluations.
  • Coordinate and participate in client meetings in a supportive role.
Ideal Candidate Profile:
  • Familiarity with social media platforms and their impact on achieving client business objectives.
  • Able to thrive in a dynamic environment while managing multiple projects simultaneously.
  • Demonstrates a strong work ethic, with a mindset that values all tasks, regardless of size.
  • Exhibits a positive attitude and a desire to learn.
  • Highly organized, capable of juggling various projects effectively.
  • Interest in video content creation and social media.
  • Exceptional written and verbal communication abilities.
  • Confident in engaging and communicating with individuals at all levels.
  • A creative thinker who is comfortable suggesting new concepts.
  • Willingness to travel for shoots and client meetings as required.
  • Experience in advertising or marketing is a plus, whether from an in-house or agency setting.