Employee Relations Coordinator Apprentice

3 weeks ago


Solihull, Solihull, United Kingdom Serco Full time

Employee Relations Coordinator Apprentice
Location: Solihull Office
Full-time, Permanent

Salary Range: £ - £

Qualification: Level 3 Business Administration

We are looking for an Employee Relations Coordinator Apprentice to support the Relationship Manager with various administrative duties, reporting, and data analysis. The role involves updating employee relations policies, assessing occupational health referrals, and confirming appointments with staff.

Key Responsibilities:

  • Oversee weekly attendance issues, pinpoint recurring problems, and collaborate with management for solutions.
  • Strive to decrease attendance issues by a specific percentage within a designated period.
  • Offer guidance on occupational health referrals while managing sensitive information in accordance with regulations.
  • Exhibit empathy and patience in interactions with employees, efficiently resolving inquiries.
  • Provide outstanding customer service to all Serco employees and partners.

Requirements:

  • Strong numeracy and literacy skills with GCSE qualifications in Maths and English at grades A-C or equivalent.
  • Previous experience in customer service is essential; experience in HR Shared Services is a plus.
  • Excellent communication skills, adaptability, and self-motivation are necessary.
  • Capability to manage workload, adhere to deadlines, and thrive in a dynamic environment.
  • Attention to detail, prioritization, and organizational skills are vital.

Why Work with Us:

At Serco, you will have the chance to make a significant contribution to the organization's growth and success. Our diverse and inclusive workplace promotes personal development and growth, supported by experienced colleagues. We provide a variety of benefits including annual leave, pension scheme, onsite parking, and various discounts. Additionally, we offer career advancement opportunities and a supportive culture that values diversity and inclusion.



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