Technical Chapter Manager

3 weeks ago

London, Greater London, United Kingdom Admiral Full time

POSITION OVERVIEW

The primary role of a Chapter Lead is to enhance the skill set of the technical personnel within the Tribe. You will provide them with the necessary tools, methodologies, and best practices to achieve operational excellence, ensuring a strong focus on delivering value to the organization. The Chapter Lead is also responsible for the line management of the technical team members within the tribe.

In addition, as a Chapter Lead, you will function as a Senior Engineer within the Claims Tribe, assisting your Head of Chapter in developing the necessary capabilities. Your expertise will be instrumental in designing and implementing high-quality solutions for our end users and clients. The Chapter Lead guarantees that engineering excellence is maintained across the Tribe.

Opportunity

This is a remarkable chance to be part of a versatile agile team in IT BTG - Applications, where you will contribute to the development of our essential internal customer-facing applications that facilitate customer interaction with our offerings.

We are an innovative team utilizing state-of-the-art technologies such as Java, JavaScript, Guidewire, along with top-tier tools like NPM and CI/CD processes.

IT BTG - Applications comprises small, inclusive, and collaborative teams. We promote the sharing of ideas, solutions, and decision-making to enhance the effectiveness of our teams and the products we deliver.

Key Responsibilities

  • Oversee the recruitment, development, and retention of technical talent, including career pathway development for all technical squad members.
  • Define and establish compensation, benefits, and promotion criteria for all members of the relevant Chapter.
  • Implement effective performance management processes to support squad leaders and product owners in enhancing squad performance.
  • Create an inclusive environment where Chapter members feel empowered to innovate, experiment, and learn from setbacks.
  • Act as a role model for the values of productivity, quality, transparency, and openness, minimizing internal politics in the Chapter's operations.
  • Facilitate open communication channels to promote knowledge transfer within the Chapter.
  • Ensure that engineering, design, and testing standards comply with Admiral IT governance and architectural standards while operating in a highly regulated environment.

Responsibilities

  • Provide line management for all Squad technical members within the Chapter, focusing on coaching and mentoring aligned with agile principles and Admiral values.
  • Manage the recruitment, retention, and onboarding processes for all technical members at the Squad level.
  • Support the personal and technical development of all Squad technical members to enhance overall Squad performance.
  • Administer compensation, benefits, and promotion processes for Chapter members effectively.
  • Assist Squads in achieving their objectives by supporting problem identification, root cause analysis, and decision-making.
  • Enhance Squad performance through effective performance management, leveraging input from Squad Leads and Product Owners.
  • Identify and teach essential software and hardware engineering skills required for developing high-quality code, components, systems, and solutions.
  • Serve as a senior coach and advisor to Agile Squads, maintaining a balance between adding value and allowing autonomy.
  • Support Squad Leads and Product Owners in knowledge transfer between Squads and the broader organization through clear communication.

Key Interactions

  • Conduct regular one-on-one meetings with technical staff members.
  • Perform annual performance evaluations and coordinate personal development plans.
  • Maintain a close relationship with Tribe leadership to understand the development needs of their personnel.
  • Participate in quarterly Portfolio Sync and weekly Portfolio checkpoint sessions, assisting teams in overcoming systemic challenges.
  • Shield teams from distractions and unnecessary tasks.
  • Collaborate with Tribe Leadership to assess and monitor staffing requirements.

Required Knowledge and Experience

  • Proven experience in delivering quality solutions throughout the software development lifecycle, from requirements gathering to deployment.
  • Experience in line management through coaching and mentoring techniques.
  • Familiarity with Scrum development practices and associated tools for testing and continuous integration & deployment.
  • In-depth knowledge and experience in designing and developing solutions for Guidewire Claims Centre, covering a comprehensive range of technologies that deliver business value.
  • Understanding of engineering, design, and testing standards that comply with internal IT governance and architectural standards in a regulated environment.
  • Proficiency in tools such as Jira, Confluence, Azure DevOps, etc.

Interview Process

The interview process will consist of three stages, including an online assessment and two interviews conducted via MS Teams.

Compensation, Benefits, and Work-Life Balance

The salary for this position will be determined based on the successful candidate's experience. We welcome applications from all candidates who meet the qualifications and are open to discussing the remuneration package.

At Admiral, we take pride in being a diverse organization that prioritizes our people and customers. We offer excellent benefits to ensure employees maintain a healthy work-life balance, which is one of the reasons we are consistently recognized as one of the Sunday Times Best Big Companies to work for in the UK. We encourage you to define a working lifestyle that supports this, accommodating flexible hours whenever possible.

All employees will receive 33 days of holiday (including bank holidays) upon joining, with the potential to increase to a maximum of 38 days based on length of service. Additionally, there is an option to buy or sell up to five days of annual leave beyond the standard allocation.

Further details on our key benefits can be found on our website.

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